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Support operated by LedgerPilot Inc.
Support
Support Workflow
Last Updated: July 15, 2026
1. Contact Channels
- General support: support@ledgerpilot.com
- Commercial/legal inquiries: info@ledgerpilot.com
- Urgent production incidents: include [SEV-1] in the email subject.
2. Ticket Lifecycle
- Request received and acknowledged.
- Triage by severity and impacted workflow.
- Resolution or mitigation shared with updates.
- Confirmation and closure after customer validation.
3. Initial Response Targets
- Severity 1: 1 hour
- Severity 2: 4 hours
- Severity 3: 1 business day